Phone Answering Clients & Testimonials

“Initially, I was hesitant about using a phone answering service because I worried it wouldn't match the personal touch we strive for in our customer interactions. I was also concerned about the potential for an automated system or outsourcing. However, Call Care allayed those fears. They've consistently demonstrated their ability to make our callers feel welcomed and accurately take down important details. Since partnering with Call Care, we've never missed a critical after-hours call, which has been invaluable for maintaining our client relationships and business reputation.”

—  Sam Mainprize | Rainey Collins Lawyers

“When we needed someone to have our back during holidays or out-of-office times, Call Care was the answer. Their knack for direct patient communication, especially for those critical post-op or weekend calls, was exactly what we were looking for. It's their respect and dignity towards our patients that really stands out for us. We wanted a service that felt local and understood the cultural touchpoints, like Māori pronunciation. Their straightforward service, combined with great pricing and the convenience of call notifications, made them an easy choice. Working with Steve? A solid 10/10. Without Call Care, we'd miss that local, friendly touch and the peace of mind their service brings.”

—  Kayah Thompson | Tuhauora Clinic

“Before discovering Call Care, my days were a constant juggle between work onsite and the incessant ringing of my phone. It was nearly impossible to focus on my tasks while also trying to capture new client information. A peer introduced me to call answering services. Call Care stood out with its straightforward approach, offering not just to answer calls but to integrate them seamlessly into our system, capped with a daily summary that kept me in the loop without the hassle. Without Call Care, I'd be back to the endless cycle of phone calls, losing precious time that's now spent growing my business.”

—  Mitchell La’ulu | Impact Roofing Solutions

“Originally, our calls were overwhelming our team leader, affecting her ability to quote effectively. We needed a solution that allowed us to maintain a high level of responsiveness without compromising our core operations. Call Care stepped in at our busiest time, providing immediate human interaction for our clients and efficiently gathering the information we needed. Their local presence and the speed at which they addressed our needs were standout factors. Outsourcing to Call Care didn't just solve our call volume issue; it enhanced our professional image and allowed us to focus on growing our business.”

— Laura Strangward | Proclimb

“When our previous phone answering service let us down, leaving our guidelines ignored and our calls mishandled, we knew we had to make a change. That's when we found Call Care. Transitioning to them was like a breath of fresh air; they instantly understood the critical role they played for our NZ-wide customers. What stood out was their ability to seamlessly act as an extension of our company, especially during those urgent service calls from our understandably upset customers. Their professional yet personal approach, coupled with their reasonable pricing, made them an undeniable choice. We've built a fantastic relationship with Call Care, and I can confidently say they've contributed significantly to our success by ensuring our customers face no added stress when in need. Highly recommended!”

— Gary Fountain | Fountain Drinks

“When we realised we were missing calls, especially critical ones related to police matters, we knew we had to act fast. Not having a record of these missed opportunities was unacceptable. That's when we turned to Call Care, encouraged by the positive experience of our other branch. Their service transformed how we handle calls, providing not just a professional front but also detailed records and quick notifications, ensuring we never miss a beat. The peace of mind knowing every call is accounted for? Absolutely invaluable.”

— Jason King | Rowe Motors

“It started with a simple observation: seeing another business use a call answering service effectively made us think, "Why not us?" The real push came from the need to step out without worrying about missed calls or opportunities. Call Care was the solution we were looking for. They handle calls with the same professionalism and warmth as if we were doing it ourselves. What really made us confident in choosing them was hearing good things from others and their quick, friendly responses. Now, we're not tied down to our desks, and we can focus on growing our business, knowing our calls are in good hands.”

— Michelle Moore | Winstone Glass

“I reached a point in my leak detection and drainage business where every missed call meant a lost opportunity. It was frustrating; even a delay of a few minutes in returning a call could mean the job was gone. That's when I decided to try Call Care, swayed by a colleague's successful experience. The transformation was immediate. They're not just an answering service; they're my business's lifeline, ensuring we capture every urgent call. The fact that they're based in New Zealand adds a personal touch that my clients and I appreciate.”

— Shayne Davis | Leak Solutions

“Switching to Call Care was a must for my podiatry practice, especially after the frustrations with our previous setup. The 24/7 availability means my clients can reach us anytime, which is incredibly reassuring. It's also comforting to know there's always someone ready to step in, no matter what. The culturally diverse team is a big plus, making our service feel more personal and inclusive. Though it's sometimes a challenge to get messages across the larger team, the benefits far outweigh this minor hiccup. Losing Call Care would mean losing a vital support system that's not just a service but an extension of our practice, ensuring our client’s needs are met anytime, day or night.”

— Louise Aubrey | Aubrey Podiatry

“Facing challenges with managing weekend calls and separating personal from work life, I turned to Call Care on a colleague's recommendation. Their service efficiently addresses these issues without the need for a dedicated in-house call handler. The value lies in their ability to provide a human touch to every call, ensuring urgent matters are promptly relayed to me. Opting for Call Care has brought peace of mind and operational efficiency, allowing me to prioritise my tasks more effectively. Their reliable service has become an essential part of our business communication strategy.”

— James Christian | JBC Dairy on Demand

“Faced with the need for 24/7 customer support, we chose Call Care to ensure our clients always have someone to talk to, even outside office hours. Initially, we were worried about the effectiveness and personal touch of such a service. However, the professionalism of the Call Care team quickly eased our concerns. Their service smoothly fits into our daily operations, requiring minimal oversight from us. It's reassuring to know our clients receive immediate, personal attention, which is essential for our business.”

— Chantel McCarthy | Aquapro