Problem: A large electricity retail company required an after-hours service, primarily to deal with electricity faults dispatch throughout the company, and also to deal with other matters that arise from time to time, with the complexity of different metering solutions for different customers.
Action: They needed a provider that would be intelligent, follow processes, and buy into and protect their branding culture and enhance their reputation with their customers.
CallCare provides transparent measuring tools to fulfil contractual obligations.
Result: They found CallCare were able to fulfil all of their requirements, and have since added and extended their call centre work for CallCare.
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