Problem: A real estate sales firm with multiple agents found that calls were not always going to the right agent with correct information. This was because the agent was busy, or the on-call agent was busy with clients, or sometimes a family member was answering an after-hours call.
Action: The solution was to divert calls for CallCare to answer. CallCare then locates the agent requested, by landline or cell phone or text message, or uses an allocated on-duty agent if the agent requested is unavailable.
Result: The firm also wanted to broadcast text messages to all sales consultants regarding up to date offers, which CallCare accomplishes quickly and well.
Does your real estate agency also need help with answering the phone?
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