Problem: A professional services firm with 20 employees has a direct dial line to each employee. They did not want to employ a receptionist or have to roster someone to do the duty of directing calls.
Further, they found callers were getting annoyed at the automated voice prompt system.
Action: CallCare’s solution was to provide a 24-hour seamless service: answering all calls in the company’s name and transferring the caller with introduction to the appropriate staff members.
If the staff member is unavailable or if it’s after-hours, CallCare takes a message and passes it to the staff member via email or text message.
In a remarkably short time, CallCare got to know the company and its business, so were able to handle callers with considerable aplomb. CallCare also supplied the company with call data that they would not have had access to before, making for easier and more accurate management decisions.
Result: They found the call recording option to be an excellent addition too.
Does your professional services company also need help with answering the phone?
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