Problem: A motor vehicle dealership had five different divisions – Sales, Service, Parts, Panel and Salvage – all working on the one phone number.
Action: Now CallCare collects all details of after-hours calls and passes these to the correct rostered on-call person. Early in the morning, before the main reception team arrives and the vehicle workshop is open, calls are connected to service manager.
All motor vehicle Sales calls are connected to the Sales team directly.
After-hours Parts calls are texted to the duty phone, and a confirmation text sent to confirm receipt of the call.
Result: Another convenient feature is that if Jimmy the apprentice panel beater rings in sick at midnight, this message is called through at 7.30am when the Panel team arrive.
A record of all non-urgent messages for the next day, and call-outs, is emailed to the office to action the next business day.
Does your motor dealership also need help with answering the phone?
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