Problem: A Christchurch-based website design and digital marketing agency had grown to a nationwide organisation where they had a network of consultants from Invercargill to Auckland. They had several hundred clients needing to get directly to the correct person to help and the automated VoIP system was not getting callers to the person that could help them best and this lead to frustrated clients.
Action: We were asked to put in a simple phone answering system for each of the regions that the company operated giving the appearance to the client that there was a professional organisation looking after them and now clients.
Result: Today they have a personalised 24/7 phone answering service where calls are routed to the correct person quickly with no fuss. They have even increased the level of service that we have by now answering customer service questions and routing them to the correct person that may be able to assist.
Does your marketing agency also need help with answering the phone?
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