24/7 answering service for IT support and tech companies.
When systems go down or clients need urgent help, responsiveness matters. Our trained NZ-based receptionists can triage IT support calls, qualify leads, and escalate critical incidents as they arise.
Low-cost virtual reception service to capture every call.
Stay open for business & capture every lead.
Local NZ receptionists
Callers are greeted by professionally-trained New Zealand-based team members.
24-hour coverage
When systems fail, we raise the alarm, whether after hours, weekends or public holidays.
Conditional call flows
Differentiate between urgent helpdesk, new sales leads and general admin calls.
Urgent support escalations
Route critical support calls to your on-call representatives after hours.
Lead capture
Convert new business enquiries into qualified leads with scripted intake.
No lock-in contract
Month-to-month call allowances and no cancellation fees provide optimum flexibility.
Stay open for business &
capture every lead.
Local NZ receptionists
Callers are greeted by professionally-trained New Zealand-based team members.
24-hour coverage
When systems fail, we raise the alarm, whether after hours, weekends or public holidays.
Conditional call flows
We tailor call flows depending on whether the caller is a buyer, service customer, or supplier.
Urgent support escalations
Route critical support calls to your on-call representatives after hours.
Lead capture
Convert new business enquiries into qualified leads with scripted intake.
No lock-in contract
Month-to-month call allowances and no cancellation fees provide optimum flexibility.
Receptionists for all types of tech companies.
Whether you’re running a 24/7 helpdesk, managing multiple SLAs or growing your SaaS customer base, consistent call answering matters. We help tech businesses deliver great support, even when your team is offline.
Specialising in solutions for:
- IT Consultancies
- Managed Service Providers (MSPs)
- SaaS Startups
- Cybersecurity Firms
- Cloud Service Providers
- Tech Product Support Teams
Try our virtual reception services free for 7 days with fast activation and a simple setup. Have us start answering your calls ASAP.
Receptionists for all types of tech companies.
Whether you’re running a 24/7 helpdesk, managing multiple SLAs or growing your SaaS customer base, consistent call answering matters. We help tech businesses deliver great support, even when your team is offline. .
Specialising in solutions for:
- IT Consultancies
- Managed Service Providers (MSPs)
- SaaS Startups
- Cybersecurity Firms
- Cloud Service Providers
- Tech Product Support Teams
Try our virtual reception services free for 7 days with fast activation and a simple setup. Have us start answering your calls ASAP.
How it works.
How it works.
You divert
You divert
Your customer’s call is diverted to us.
We Answer
We answer
We answer the call with your greeting of choice.
We Connect
We connect
We handle the call as your business requires.
We Message
We message
You receive all the details via email, SMS or both.
How it works.
You divert
Your customer’s call is diverted to us.
We Answer
We answer the call with your greeting of choice.
We Connect
We handle the call as your business requires.
We Message
You receive all the details via email, SMS or both.
Scalable support for modern tech teams
Improve response time.
Improve response times.
- Escalate high-priority tickets immediately to your on-call engineer.
- Screen out nuisance calls so your techs stay focused.
- Reduce SLA breaches caused by missed or delayed calls.
Qualify leads, triage issues.
- Book qualified discovery calls or demos directly in your calendar.
- Leverage level 1 questioning to assess scale of technical issues.
- Answer inbound sales leads 24/7 with a branded, helpful greeting.
Keep your team agile.
- Use virtual receptionists to avoid hiring additional support admins.
- Handle peak periods without overloading your core team.
- Easily manage unexpected call volume spikes from outages.
More ways IT companies benefit
Improve response time.
- Escalate critical support calls fast.
- Filter out non-urgent distractions.
- Help reduce SLA breaches.
Qualify leads, triage issues.
- Capture qualified sales leads 24/7.
- Book demos or discovery calls faster.
- Represent your brand professionally.
Keep your team agile.
- Avoid hiring extra staff until needed.
- Handle peaks without overloading your team.
- Easily manage sudden call volume spikes.
More ways IT companies benefit.
Improve response time.
- Escalate critical support calls fast.
- Filter out non-urgent distractions.
- Help reduce SLA breaches.
Qualify leads, triage issues.
- Capture qualified sales leads 24/7.
- Book demos or discovery calls faster.
- Represent your brand professionally.
Keep your team agile.
- Avoid hiring extra staff until needed.
- Handle peaks without overloading your team.
- Easily manage sudden call volume spikes.
Limited-time offer
Save up to $60/month on our message-taking answering services.
New customer can enjoy discounted pricing for 3 months!
Yes, we’ve made it even more affordable for you to start preventing missed calls. Experience the difference partnering with CallCare can make to your business.
Limited-time offer
Save up to $60/month on our message-taking answering services.
New customer can enjoy discounted pricing for 3 months!
Yes, we’ve made it even more affordable for you to start preventing missed calls. Experience the difference partnering with CallCare can make to your business.
Services tailored to the IT & tech industry
CallCare Lite.
Message-taking only.
Features
• 24-hour availability
• Calls answered in New Zealand
• Personalised caller greeting
• Answering basic customer queries
• Messages sent by SMS and/or email
• Multiple staff to receive messages
CallCare Freedom.
Messages, call transfers & more.
Features
• All the inclusions of CallCare Lite
• Call transfers when required
• Simple webform completion
• Simple calendar management
• Outbound rescheduling & reminders
• Emergency response call sequences
CallCare Complete.
Messages & complex call handling.
Features
• All the inclusions of CallCare Lite
• All the inclusions of CallCare Freedom
• Complex calendar management
• Complex call procedures
Plan Options.
CallCare Lite.
Message-taking only.
Features
• 24-hour availability
• Calls answered in New Zealand
• Personalised caller greeting
• Answering basic customer queries
• Messages sent by SMS and/or email
• Multiple staff can receive messages
CallCare Freedom.
Messages, call transfers & more.
Features
• All the inclusions of CallCare Lite
• Call transfers when required
• Simple webform completion
• Simple calendar management
• Outbound rescheduling and reminders
• Emergency response call sequences
CallCare Complete.
Messages & complex call scripts.
Features
• All the inclusions of CallCare Lite
• All the inclusions of CallCare Freedom
• Complex calendar management
• Complex call procedures
We can also streamline your processes.
Have our receptionists input leads directly via CRMs, handle appointment-setting via online calendars and more. We can utilize the tools you use on any MyAssistant plan.
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Frequently Asked Questions.
CASE STUDY
IT helpdesk answering service.
Discover how CallCare helped a small New Zealand IT company avoid the cost of hiring a receptionist, enhance their reputation and appear more substantial.
What our clients say.
What our clients say.
Some of the other IT & tech businesses we’ve helped.
Find out more.
Have questions? Please fill in your details and we’ll be in touch.
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Try our call answering services for free!
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.